PIZZA AND GRILL
Contact PIZZA AND GRILL as soon as possible after placing the order. Once preparation has started, cancellation may not be possible because the food is prepared specifically for you.
If a cancellation is accepted before preparation starts, the paid amount will normally be refunded through the original payment method. The time for the money to appear depends on the bank or payment provider.
Contact us as soon as reasonably possible after delivery. Depending on the situation, we may offer a replacement, missing-item delivery, partial refund, full refund or another appropriate solution.
Food prepared for immediate consumption and/or perishable goods are generally subject to statutory exceptions to the 14-day withdrawal right. Mandatory consumer rights under Polish law are not limited by our policy.
Delivery is available within the restaurant’s stated delivery area. Delivery fees and distance limits shown on the website apply to the relevant order.
Online payments are processed by our selected third-party payment provider. PIZZA AND GRILL does not intentionally store complete card numbers or CVV/security codes on its website servers.
Please provide the order number, customer name, date and time of the order, a description of the problem, contact information and photographs where relevant.
The complete Refund & Cancellation Policy is available on this website and explains cancellations, refunds, delivery problems, complaints, payment security and consumer rights.
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