PIZZA AND GRILL
This Privacy Policy explains how PIZZA AND GRILL processes personal data when you visit our website, place an online order, contact us, request delivery information, submit a complaint or use another service available through the website. We process personal data in accordance with applicable data-protection law, including the GDPR and applicable Polish legislation.
The data controller is PIZZA AND GRILL. For questions about personal-data processing, contact us using the details below. Website: www.grillpizza.pl. Email: info@grillpizza.pl. Phone: +48 784 877 697. Address: Aleja Lotników 1 / Pawilon 180A, Warsaw, Poland.
Company Name: FIRST BITE PIZZA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
1. NIP: 7831959878
2. REGON: 545362250
3. KRS Registration Number: 0001257605
4. Registered Address: Aleja Lotników 1 / Pawilon 180A, Warsaw, Poland
5. Date of Registration: 30/07/2026
6. KRS File Reference Number: PO.VIII NS-REJ.KRS/24297/26/216/NIP
Depending on how you use the website, we may process your name, telephone number, email address, delivery address, billing or order information, order history, information you provide in a contact or complaint message, information included in a CV submitted through the careers section, and technical information such as IP address, browser type, device information and website activity. We only request information that is reasonably necessary for the relevant service.
When you place an order, we use the information required to identify the order, prepare the food, arrange collection or delivery, contact you about the order and handle payment or customer-service matters. Order information may include products selected, quantities, prices, delivery information and the date and time of the order.
If you contact us by email, telephone, contact form or another available channel, we process the information you provide so that we can answer your request, investigate a complaint, resolve an order problem or provide customer support.
A complaint may be submitted by email at info@grillpizza.pl, by telephone at +48 784 877 697, in person/by post at Aleja Lotników 1 / Pawilon 180A, Warsaw, Poland, or through another customer-service channel available on the website. The complaint should, where possible, include the order number, date of purchase, customer contact details, a clear description of the issue and photographs or other supporting information. We process complaints in accordance with applicable Polish consumer law and provide a response within 14 days from receipt where the statutory 14-day response period applies. Personal data contained in a complaint is used only to investigate and resolve the matter and is retained only as long as necessary for that purpose and related legal obligations.
If you submit a CV or recruitment information, we process the information for recruitment and candidate communication. Recruitment documents are stored only for as long as reasonably necessary for the recruitment process or longer where a lawful basis and appropriate consent or other legal requirement permits it.
We may process data to perform a contract or take steps requested before a contract, to comply with legal obligations, to protect our legitimate business interests such as fraud prevention and service improvement, and where required, on the basis of your consent.
Online payments may be handled by a third-party payment provider. Payment providers may process payment information under their own privacy notices and security rules. PIZZA AND GRILL does not intentionally store complete payment-card numbers or CVV/security codes on its website servers.
For electronic payments, the payment provider or payment interface may process payment and transaction information necessary to authorise and complete the payment. PIZZA AND GRILL does not intentionally store complete payment-card numbers or CVV/security codes on its website servers. Customers should use only the secure payment interface provided at checkout and should not send confidential payment credentials by email, telephone message or social media.
For bank-transfer payments, the account holder is First bite pizza S P Z O.O. and the IBAN is PL98105015201000009087363553.
Where necessary to complete an order, relevant order and delivery information may be shared with delivery or technology providers, payment providers, hosting providers, email providers and other processors acting on our instructions. We require appropriate confidentiality and data-protection safeguards where applicable.
The website uses necessary technologies for core operation. Optional external content and communication tools are disabled by default and are loaded only after the relevant consent. You can reject optional technologies or change/withdraw your preferences at any time using Cookie settings in the footer. See the Cookie Policy for details.
We retain personal data only for as long as necessary for the purpose for which it was collected, to complete orders and customer-service matters, to meet accounting, tax and other legal obligations, to establish or defend legal claims, or for another lawful purpose. Different categories of information may therefore have different retention periods.
We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. No internet transmission or storage system can be guaranteed to be completely secure, so customers should avoid sending full payment-card details through ordinary email, social media or other unsecured channels.
Subject to applicable law, you may have rights to request access to your personal data, correction of inaccurate data, deletion, restriction of processing, data portability, objection to certain processing, and withdrawal of consent where processing is based on consent. You also have the right to lodge a complaint with the competent data-protection supervisory authority.
To ask a privacy question or exercise a data-protection right, contact us at info@grillpizza.pl. Please provide enough information for us to understand and verify the request. We will handle requests within the time limits required by applicable law.
Our website and online ordering service are intended for customers who can lawfully use the service. We do not knowingly request unnecessary personal data from children. If you believe that a child has provided personal data to us improperly, please contact us.
Some technology or service providers may process data outside Poland or the European Economic Area. Where applicable, transfers are made using a lawful mechanism and appropriate safeguards required by data-protection law.
We may update this Privacy Policy when our website, services, technology or legal requirements change. The current version will be published on this page. The date of the latest update may be shown with the current version.
Required for core website functions, security, language and session features. These cannot be switched off.
Allows embedded third-party content such as Google Maps to load. The provider may process technical data such as your IP address.
Allows optional third-party chat or communication tools to load when configured.