PIZZA AND GRILL
This Refund & Cancellation Policy applies to online orders placed through www.grillpizza.pl and governs payments made for food, beverages and other products offered by Grill Pizza in Poland.
Customers may request cancellation of an order by contacting Grill Pizza as soon as possible after placing the order.
Once preparation of the order has started, cancellation may not be possible because the food is prepared specifically for the customer.
If an order has already been prepared or dispatched for delivery, Grill Pizza may refuse a cancellation request where permitted by applicable Polish law.
If Grill Pizza accepts a cancellation before preparation of the order has started, the amount paid by the customer will normally be refunded using the original payment method.
For online card payments, the refund will be processed through the payment provider used for the original transaction.
The time required for the money to appear in the customer's account may depend on the customer's bank or payment provider.
If the customer receives the wrong pizza or meal, missing items, an item substantially different from the order, food damaged during delivery, or another significant problem with the order, the customer should contact Grill Pizza as soon as reasonably possible after delivery.
Where appropriate, Grill Pizza may offer a replacement of the affected item, delivery of the missing item, a partial refund, a full refund, or another appropriate solution in accordance with applicable Polish consumer law.
To help us investigate the problem, we may ask the customer to provide the order number and, where appropriate, photographs of the received food or packaging.
If the customer believes that food is defective, unsafe, or does not comply with the order, the customer should contact us promptly.
Each complaint will be reviewed individually and handled in accordance with applicable Polish consumer protection and food-safety requirements.
Food orders are generally prepared specifically for immediate consumption and/or may be perishable.
Accordingly, the statutory 14-day withdrawal right applicable to many distance contracts does not generally apply to goods that rapidly deteriorate or have a short shelf life, and other statutory exceptions may also apply.
Nothing in this policy limits any mandatory rights that consumers have under applicable Polish law.
Where a refund is approved, Grill Pizza will normally refund the relevant amount using the same payment method used by the customer, unless another method is agreed with the customer and permitted by law.
Where Polish law requires a particular refund period or procedure, those legal requirements will apply.
If an order cannot be delivered because of an issue attributable to Grill Pizza or its delivery service, please contact us promptly.
Depending on the circumstances, Grill Pizza may arrange a replacement, redelivery, partial refund or full refund.
If the customer provides an incorrect address, incorrect telephone number, or is unavailable to receive the order, any refund will be assessed based on the circumstances of the individual order.
If an order is refunded, any promotional discount or voucher associated with that order may also be cancelled, unless otherwise required by law or agreed by Grill Pizza.
Online payments are processed through our selected third-party payment provider.
Grill Pizza does not intentionally store customers' complete payment-card numbers or CVV/security codes on its website servers.
Customers should never send complete card details by email, telephone, social media or other unsecured communication.
Please contact Grill Pizza and provide: Order number; Customer name; Date and time of the order; Description of the problem; Preferred contact information; and Photographs, if relevant.
Website: www.grillpizza.pl
Email: [YOUR BUSINESS EMAIL]
Phone: [YOUR PHONE NUMBER]
Business Address: [YOUR BUSINESS ADDRESS], Poland
We will review the request and respond as soon as reasonably possible.
This Refund & Cancellation Policy does not exclude, restrict or replace any mandatory rights granted to consumers under Polish law.
Consumers retain their statutory rights concerning complaints, conformity of goods/services and other applicable consumer protections.
For information about consumer rights in Poland, customers may consult the Polish Office of Competition and Consumer Protection (UOKiK).
Grill Pizza may update this Refund & Cancellation Policy when necessary, including where required to reflect changes in applicable law, payment services or website operations.
The current version will be published on www.grillpizza.pl.
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